Privacy Policy

1. Introduction

Black Ice Labs ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website blackicelabs.ca and use our services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada, as well as the General Data Protection Regulation (GDPR) for users in the European Union.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Company or organization name
• Job title or role
• Communication preferences
• Any other information you choose to provide in contact forms or correspondence

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geographic location (country/region)
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device information

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To send you information about our products and services (with your consent)
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site and allow us to improve our services.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our website and services (e.g., hosting, analytics)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for other purposes

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under PIPEDA and applicable privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Withdraw Consent: Withdraw your consent to processing at any time
• Portability: Request a copy of your data in a portable format (GDPR users)

To exercise these rights, please contact us at privacy@blackicelabs.ca.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Secure hosting infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer personal information outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

13. Complaints

If you are not satisfied with our response to a privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.